Refund Policy

1. The short version

Time already burned on the board is not refundable — you received the placement you paid for. Credits you funded but never burned stay yours, and can be refunded to your original payment method on request.

2. Unburned tank credits

• Remove your listing or let it be bumped and the unburned balance returns to your wallet automatically.
• Wallet credits can be re-used on a new slot at any time, or refunded to the original payment method within 12 months of purchase.
• Refunds are issued in the currency of the original payment; we do not pay out in cash.

3. Burned time is final

Credits burn per minute for time your listing is live and visible. We do not refund burned time because clicks, impressions or conversions were lower than you hoped, because you were outbid, or because you changed your mind about the campaign.

4. When we do refund burned credits

• Outages. If the board was unavailable for more than 30 continuous minutes while your slot was burning, we credit the affected burn back automatically from our uptime records.
• Billing errors. Double charges, incorrect burn rates or settlement faults are corrected in full.
• Removal by us without cause. If we remove a compliant listing for our own reasons, the unburned tank is returned and that day's burn is credited back.
• Fraudulent traffic. Burn attributable to a confirmed bot attack against your listing is credited back after review.

5. When we do not refund

Listings removed for breaching the rules or the terms — including cloaked links, prohibited content, self-dealing clicks or bot activity — forfeit both burned and unburned credits. Demo or promotional credits granted by us have no cash value and are never refundable.

6. Chargebacks

Please contact us before raising a chargeback — we will almost always resolve it faster. Accounts and slot tokens associated with an unresolved chargeback are suspended until it is settled.

7. How to request a refund

Send your listing URL, the approximate time of the charge and what went wrong through our contact page. We acknowledge within 2 business days and settle approved refunds within 10 business days. Nothing here affects statutory consumer rights that apply to you.